Privacy Policy
How we handle your information.
Information we use
We collect account and contact details, billing records, store information and customer emails you authorize us to process. Payment details are handled by a payment service. Do not send passwords, full card details or unnecessary sensitive information.
Why we use it
We use information to provide email replies, manage your account, process payments, answer support requests and protect the service. We rely on our contract with you, legal obligations, legitimate business interests or consent, as applicable. We do not sell personal information.
Who receives it
Authorized people and providers of AI, email, hosting and payment services receive the information needed for their role. Processing may take place outside your country, including outside the European Economic Area, and is subject to applicable data-protection rules. Contact us for details about recipients, locations and transfers.
Your customers' information
Your business decides why customer information is used. ShopReply processes it to provide the service under your instructions. See our Data Processing Addendum.
Retention and website preferences
We keep information as needed to provide the service, resolve disputes and meet legal recordkeeping duties. You may request deletion; some records must be retained by law. Your browser may remember language, appearance and chat history. Account access uses necessary cookies. Avoid sharing sensitive information in chat.
Your rights and contact
Depending on applicable law, you may request access, correction, deletion or a copy of your information, restrict or object to processing, and withdraw consent where consent applies. You may complain to your local data-protection authority. Send requests to support@shopreplyai.com. ShopReply AI, Danijel Dobromirovic, Nr. 127, Calopăr, 207150 Dolj County, Romania (EU).