Starter
$49 USD
per month
For everyday customer questions.
Buy service: Starter
Spend less time answering the same questions. ShopReply AI handles everyday email questions for your online store.
Buy serviceInstall app$49 USD
per month
For everyday customer questions.
Buy service: Starter$99 USD
per month
More room for a growing inbox.
Buy service: Growth$199 USD
per month
For busier online stores.
Buy service: ProPrices are in USD per month. You see the full plan details before paying. Cancel your subscription in Billing.
Use Gmail, Outlook or other email by forwarding customer support messages to your private service address. Replies use your store name and our service address, not your Gmail or Outlook address. Your provider must allow forwarding.
Keep copies in your original inbox. If your administrator blocks forwarding, use the assigned address as your store's support contact. A supported business mailbox can also be connected directly.
Email connection optionsIt answers routine customer emails about your online store using information you provide, such as product details, delivery policies and returns. It does not change orders or issue refunds.
Choose a plan, create your account and pay securely. Then connect your support email, add your store information and follow the setup. Automatic replies start only with your express consent.
Yes, if your email provider allows forwarding. Forward support messages to your assigned address, or use that address as your store's contact. Replies show your store name but come from our service address, not your Gmail or Outlook account.
Starter is $49/month for up to 300 processed emails, Growth is $99 for 1,000 and Pro is $199 for 1,500. Prices are in USD. You see the total and applicable taxes before paying.
Processing pauses until the next billing period unless you expressly enable the available $0.10-per-email add-on. Agencies do not have this add-on.
Setup is free. The optional no-card draft trial lasts up to 24 hours or 30 messages, whichever comes first. Trial replies stay as drafts.
Your team handles uncertain questions, complaints and sensitive matters. AI can make mistakes, so keep your store information current and review the results.
Yes. Use your agency's name and logo, manage authorized stores and set your own prices. Wholesale plans cost $29, $59 or $119 per active store per month. You bill clients separately.
Cancel in Billing or contact support. Your subscription ends at the close of the paid period. Pausing replies alone does not cancel billing. See the Refund Policy for refunds and your rights.
We use it to provide the service, manage your account and meet legal obligations. Authorized AI, email, hosting and payment services receive only what is needed for their role. See the Privacy Policy and Data Processing Addendum.
Add ShopReply to your home screen for easy access. No app store download is needed.
If you opened this link inside another app, open it in Chrome or Safari first.
This is the web app, not an App Store or Google Play app. Account features need an internet connection. Installing does not create an account or start a subscription.