Starter
$49 USD
per month
For everyday customer questions.
Buy service: Starter
AI replies to your customers' emails
Spend less time answering the same questions. ShopReply AI handles everyday email questions for your online store.
Buy serviceAI replies to your customers' emails
- Answer questions about products, delivery policies and returns.
- Use your store's information and preferred tone.
- Reply under your store's name.
Get started in three steps
- Choose a plan and create your account.
- Pay securely.
- Connect your email and add your store information. Follow the setup to start replying.
Monthly plans
Growth
$99 USD
per month
More room for a growing inbox.
Buy service: GrowthPro
$199 USD
per month
For busier online stores.
Buy service: ProPrices are in USD per month. You see the full plan details before paying. Cancel your subscription in Billing.
Your account
Use Gmail, Outlook or other email by forwarding customer support messages to your private service address. Replies use your store name and our service address, not your Gmail or Outlook address. Your provider must allow forwarding.
Keep copies in your original inbox. If your administrator blocks forwarding, use the assigned address as your store's support contact. A supported business mailbox can also be connected directly.
Email connection optionsFrequently Asked Questions
What does ShopReply AI do?
It answers routine customer emails about your online store using information you provide, such as product details, delivery policies and returns. It does not change orders or issue refunds.
How do I get started?
Choose a plan, create your account and pay securely. Then connect your support email, add your store information and follow the setup. Automatic replies start only with your express consent.
Can I use Gmail, Outlook or another email address?
Yes, if your email provider allows forwarding. Forward support messages to your assigned address, or use that address as your store's contact. Replies show your store name but come from our service address, not your Gmail or Outlook account.
How much does it cost?
Starter is $49/month for up to 300 processed emails, Growth is $99 for 1,000 and Pro is $199 for 1,500. Prices are in USD. You see the total and applicable taxes before paying.
What happens when I reach my allowance?
Processing pauses until the next billing period unless you expressly enable the available $0.10-per-email add-on. Agencies do not have this add-on.
Can I try it first?
Setup is free. The optional no-card draft trial lasts up to 24 hours or 30 messages, whichever comes first. Trial replies stay as drafts.
Who handles difficult questions?
Your team handles uncertain questions, complaints and sensitive matters. AI can make mistakes, so keep your store information current and review the results.
Can agencies resell the service?
Yes. Use your agency's name and logo, manage authorized stores and set your own prices. Wholesale plans cost $29, $59 or $119 per active store per month. You bill clients separately.
How do I cancel?
Cancel in Billing or contact support. Your subscription ends at the close of the paid period. Pausing replies alone does not cancel billing. See the Refund Policy for refunds and your rights.
How is my information used?
We use it to provide the service, manage your account and meet legal obligations. Authorized AI, email, hosting and payment services receive only what is needed for their role. See the Privacy Policy and Data Processing Addendum.